P anaceum.cc
Pricing and terms

The price follows your volume, not the feature list

Every plan includes the client area, the admin panel, the support workplace and the full set of integrations. The difference is the number of active services, the deployment mode and the support level. Invoicing in EUR or PLN.

We host and update the system, you work in a ready environment. Data stays in the EU region you choose: Frankfurt or Warszawa.

Start

A first billing system instead of spreadsheets and manual invoices

Active clients up to 250
Price on request
billed monthly, invoice from us
Client area and admin panel
One provisioning module: Pterodactyl or Hetzner
Two payment gateways
Email support, reply within one business day
Updates and backups handled by us
Growth
Most popular

A growing provider with several product lines

Active clients up to 1 000
Price on request
billed monthly or annually
Everything in Start
All provisioning modules and payment gateways
Support workplace with SLA and AI hints
Partner programme and single sign-on
Data migration from your current system with reconciliation
Enterprise

A large provider with its own processes and requirements

Active clients no limit
Price on request
dedicated environment, contract with SLA
Everything in Growth
Dedicated cluster and separate database
Custom gateways and provisioning modules to your specification
Workflow adjustments to your processes
Agreed SLA and a priority line
What the plans include

Full comparison

Capability
Start
Growth
Enterprise
Client area, dark and light theme
yes
yes
yes
Admin panel
yes
yes
yes
Support workplace with SLA
basic
full
full
Provisioning modules
one
all
all and custom
Payment gateways
two
all
all and custom
Renewal and suspension automation
yes
yes
yes
Printable invoice and credit note
yes
yes
yes, custom templates
VAT rules and VIES validation
yes
yes
yes
REST API and webhooks
read only
full access
full access
Single sign-on to the panel via OIDC
no
yes
yes
Partner programme
no
yes
yes
Data migration with reconciliation
on request
included
included
Support level
email
email and chat
dedicated engineer
Support desk add-on
on request
on request
included
Dedicated environment or self-hosted
no
on request
yes
Add-ons

Available on any plan

AI assistant

Hints for the agent, a short ticket summary and a draft reply. It never answers the client on its own and never touches billing.

per ticket volume
Extra provisioning module

Your panel or cloud connected through the documented provisioning contract.

fixed fee
Custom document templates

Invoice, credit note and emails in your brand style, including A4 print forms.

one-off work
Support desk

Agent workplace with shifts, SLA matrix, auto-close, macros, incentives and manager reports.

per agent on shift
Frequently asked

Payment and terms

If something is not covered here, write to us - you will get a quote and an implementation timeline within one business day, without intermediate calls.

Why is the price not published

The price depends on the number of active services, the set of integrations and the deployment mode. A quote arrives within one business day and is never changed retroactively.

What exactly do you charge for

You choose one of two bases: active clients or active services. A client is an account with at least one paid service; a service is a paid item in the running or suspended state. The base is fixed in the contract.

Can we switch plans later

Yes, at any time. The recalculation starts from the switch date and the difference appears as a separate line on the next invoice.

What happens if we exceed the limit

The system keeps working. We notify you about the excess and propose an upgrade; nothing is switched off retroactively.

Is there a trial period

Yes. A test environment with your data in verification mode: provisioning and payments run without real changes.

How is VAT handled on your invoices

For EU B2B customers with a valid VAT number we invoice with reverse charge; the number is validated against VIES. Otherwise local VAT rules apply.